FAQ


What is your payment policy?

I require 50% (non-refundable) deposit to book your project. I accept PayPal and all major credit cards. The remaining balance is due upon final approval of the project by you, and before final files (web or print) will be transferred to you (or before your website is transferred to your domain.)

 

Are there any other fees not included?

Squarespace hosting is an additional fee that you will pay directly through Squarespace upon the transfer of your site to you. This will include your hosting, domain name and email address (if you need email to match your domain name). They offer monthly or yearly plans. Squarespace pricing can be found here.

 

How do we view proofs/exchange files?

For initial client homework, as well as exchanging proof files of branding items, I use Dropbox. I will create a set of folders and share them with you via email. For your client homework, simply fill it in online and re-save it to the same folder. I will then be able to view it. Your Dropbox files will always be available to you, however, I do recommend copying your final files to a secure folder on your computer.

 

Are refunds available?

Due to the nature of custom design projects, refunds are not available. Your 50% deposit is non-refundable, and holds your booking date. Two rounds of revisions are included with each project. Additional revisions are billed at $65.00 per revision. Please make sure to look over your proof/website carefully to make sure it is satisfactory. I ensure happy customers! I welcome all comments and feedback to ensure your design process is a smooth one.

 

What file formats will I receive of my branding items?

I will provide you with the following formats for your logo and sub-logo: AI, EPS, JPG, PNG, PDF. I will also include one-color versions of your logo. For other branding items, I will provide you with the format you need, depending on the item.

 

About marketing

Upon final approval (by you) of your brand and/or website, I will showcase your designs on my website, as well as my social media accounts for marketing purposes. I will also share the link to your new site, for clients to check out!

 

What are your office hours?

I am at my desk typically from 9am - 3pm. Since I work from home, if you need to reach me at a specific time, please send me an email and I can make an appointment for you in my calendar if you'd like to speak over the phone or Skype.

 

Any other questions?

Please feel free to email me with any other questions!